Bringing Reliable Fire Suppression to the Commonwealth of Independent States and Mongolian Markets
In industries where fire safety can mean the difference between business continuity and catastrophic losses, MC Solutions needed a partner they could trust. Their customers—operators of heavy-duty machinery across CIS countries and Mongolia—were frustrated by unreliable fire suppression systems and long lead times from manufacturers.
Determined to find a robust, high-performance solution, MC Solutions scoured manufacturers across Europe, the U.S., and Australia before making a decisive choice: Reacton’s non-electric fire suppression technology. With its unmatched reliability, seamless installation, and hands-on support, Reacton stood out as the ideal partner.
The result? A game-changing fire safety solution that not only met MC Solutions’ high standards but also exceeded customer expectations in some of the world’s toughest industrial environments. Here’s how Reacton helped them achieve it.
Why MC Solutions Chose Reacton
Finding the right fire suppression system wasn’t easy. Oleg Maslov, Managing Director of MC Solutions, spent months evaluating global manufacturers before making a final decision. Reacton came out on top for three key reasons:
- Non-Electric Fire Suppression – Unlike other systems that rely on electrical components, Reacton’s technology is powered by pneumatic detection, making it far more reliable in extreme conditions.
- Seamless Onboarding – Working with Reacton was effortless. “Yesterday we spoke, today we started to work. Everything was very easy,” said Oleg.
- Unmatched Technical Support – From day one, Reacton provided expert guidance and remote training, ensuring smooth installation even in challenging circumstances.
“The fact Reacton’s system doesn’t need electricity was key. Electrical connections fail over time, but with Reacton, we don’t have these problems.” – Oleg, Managing Director, MC Solutions.
Remote Installation & Hands-On Support
The COVID-19 pandemic brought travel restrictions that made on-site support nearly impossible. But that didn’t slow things down. Reacton’s expert team provided real-time remote guidance, ensuring that MC Solutions could successfully install its first system—on a Caterpillar 980 wheel loader—without needing a technician on-site.
“Maybe you won’t believe me, but the first installation we completed by phone. Our engineers were trained online and installed the system successfully with excellent remote support from Reacton.” – Oleg, MD, MC Solutions
This adaptability was crucial, allowing MC Solutions to continue deploying fire suppression systems across multiple heavy machinery applications, keeping their clients protected despite logistical challenges.
Remote Installation & Hands-On Support
When it comes to fire suppression, performance isn’t theoretical—it has to be tested in real-world conditions. To prove Reacton’s reliability, MC Solutions conducted a controlled fire test on a 22-tonne dump truck. The test simulated a real-life emergency, putting Reacton’s system under extreme pressure.
The test was a complete success. The system detected and extinguished the fire instantly, reinforcing customer confidence in its ability to protect heavy machinery in the field.
“We burned a big dump truck to test the system. It was a great experience that proved Reacton systems work exceptionally well.” – Oleg, MD, MC Solutions
MC Solutions were confident that Reacton would successfully suppress real fires on heavy machinery, preventing major losses and proving its reliability where it matters most.
Building Long-Term Trust & Support
MC Solutions has been working with Reacton for years, and the partnership has only grown stronger. In the beginning, all support requests had to go through a single point of contact. Today, Reacton provides dedicated teams for technical, financial, and logistical support, ensuring faster responses and smoother operations.
“Now everything is clear. We know exactly who to contact for technical, financial, or logistical support.” – Oleg, MD, MC Solutions
This structured approach has helped MC Solutions deliver even better service to its customers, reinforcing its reputation as a trusted fire suppression provider.
Looking Ahead: Continued Growth & Innovation
With Reacton’s technology already proving itself in the field, MC Solutions is excited about what’s next. The two companies continue to collaborate on technical innovations and product improvements, ensuring they stay ahead of industry demands.
“Reacton listens to our ideas and works with us on technical improvements. We feel supported in every aspect—technical, financial, and logistical.” – Oleg, MD, MC Solutions
As MC Solutions expands its reach across CIS countries and Mongolia, one thing is clear: Reacton’s non-electric fire suppression systems are setting a new global standard for fire safety in heavy machinery.
Want to Learn More?
Discover how Reacton’s cutting-edge fire suppression systems can protect your operations. Contact Reacton today to explore our distributor programme.
For more information on Reacton Fire Suppression products, please get in touch with the team by emailing info@reactonfire.com or call us on + 44 (0)800 0306526.
.svg){kind=small}
No Comments Yet
Let us know what you think